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In order to keep power consumption to a minimum, home screen widgets must be updated periodically, so you may notice that battery level and temperature readings are a few minutes behind. You can set your own preferred interval for monitoring a wearable or remote device periodically throughout the day. Tap the device icon on the […]

Please make sure the remote device is switched on, has an internet connection, and that the time and date settings on your phone are correct. 

Check out our Glossary of App Terminology for a list of terms used to refer to battery performance and device types.

This effectively pauses your monitors and hides the notification until you reopen the app. Statistics will not be updated and you will not receive any alerts while the Monitor is off.

It’s a requirement of the Android OS that all apps running services in the background must show an ongoing notification to the user, which is why the app must show a persistent notification as long as the app is running. It is possible to hide the Active Monitor notification using the Android system settings, however […]

Tap and hold on an active remote device in your device list to open the options panel and tap ‘settings’ on the right.  If remote settings take more than a few seconds to load, make sure that both the device you’re using and the remote device have the latest version of the app installed.

Be sure to sign into the same account on all of your devices, and make sure that you have enough device quota to monitor all of your devices remotely. If both devices are online and you’re not seeing status updates, make sure that both the device you’re using and the remote device have the latest […]

Energy Monitor must be running continuously in the background in order to gather statistics and issue alerts. If the app stops recording data, first check to see if the ‘Energy Monitor is active’ notification is appearing on the device. If not, open the app again to start up the monitor again. Check your monitor settings […]

Store your recorded journeys securely in the cloud and synchronise data between multiple devices. All of your data is encrypted with the AES standard before being uploaded. Learn all about how we protect your data in our data security practices guide and privacy policy.

No – add-ons are shared across all devices on which you’re logged into the same Google Play account used to make the purchase.